You’re treated poorly
There’s no excuse for rude or apathetic service. The banking industry is simply too competitive. It shouldn’t be a rigmarole to open a new account or change bank account information. The Consumer Financial Protection Bureau (CFPB) has said other common complaints include confusing policies about availability of funds and drawn-out error resolution processes.
If this sounds like your bank, should you stay, or should you go? At the very least, file unresolved complaints with an agency that can do something about them, such as the Federal Reserve or the CFPB. This is especially true if you encounter discriminatory lending practices.
